Returns

At Hyper Drive, your satisfaction is our priority. If you're after the classic "Change of Mind", please return it to us within the specified time frame below, provided it is in new and unused condition and meets the terms and Conditions below. We’ll gladly exchange your product, and ship it to you at no extra cost or if you cant decide we will happily provide a voucher for the purchase price.

FULL-PRICE ITEMS: You have a generous 99-day return period from the date of purchase, giving you ample time to decide if the product is right for you.

SALE ITEMS: We offer no refunds unless the goods are faulty. This policy ensures that you're fully aware of the condition of the item before making a purchase.

WHEELS & TYRES: We cannot accept returns if the items have been fitted.

ALL COMPETITION TYRES: No exchanges unless unless the tyres are faulty

RADAR DETECTORS: Refunds can only be given if products are NEW, UNUSED and UNREGISTERED.

SNOW CHAINS: Due to these being a seasonal item

SPECIAL or INDENT ORDERS: All special or indent orders are final. No cancellations, returns, or exchanges will be accepted once an order has been confirmed. These orders are placed specifically at the customer’s request, and goods are procured or manufactured accordingly. Please ensure all specifications and details are correct prior to confirming your order.

Sale prices will vary and can not be swapped out on previous orders

If you need to return an item, follow these steps:

COMPLETE THE RETURN FORM: Complete the Exchanges & Returns form.

PACK YOUR ITEMS: Securely pack all items, along with your invoice, in a sturdy box or use the original packaging. If returning boxed items, ensure they are securely enclosed in a satchel, as damaged returns will not be accepted.

LABEL THE PACKAGE: Hyper, 434B Church St East, Penrose, Auckland 1061

SHIP THE PACKAGE: You can visit your local Post Office to send the package to the labelled address. We recommend using insured registered post, as Hyper Drive is not responsible for lost return parcels.

When we get your return, we will review and process it within 48 hours to ensure a quick exchange.

NOTE: Hyper will cover the cost of shipping the replacement product to you. However, you must cover the return shipping costs to our Penrose location.

If you have received a faulty item that needs repair, please follow the return process mentioned above.

Once we receive your item, we will inspect it and forward it to the manufacturer. The manufacturer will either repair the item or issue a refund. While we aim to process your refund within 2 working days, some cases require manufacturer approval, in which case we will keep you updated. Our commitment to your satisfaction is unwavering, and we will do our best to resolve the issue promptly.

Please allow approximately two weeks to process faulty returns. If the item is deemed faulty, we will reimburse the return postage.

Our returns department operates Monday to Friday, 8 am to 5 pm. Returns are inspected and processed within 48 hours of receipt.

We do not accept COD deliveries.

Boxed goods must be returned in original, unmarked packaging and in good condition.

Please do not attach anything to the outside of the original packaging.

Returns that arrive in unsatisfactory condition may not be eligible for an exchange or refund.

A restocking fee may apply.

Freight fees for incorrectly ordered items are non-refundable.

If you have further questions, please get in touch with our customer service team:

Email: drive@hyper.co.nz

Phone: 0800 449 737

We’re here to help you every step of the way!